Help Families Access Care - Join Our Team as a Client Services Coordinator Emergent Learning Clinic is seeking an organized, dependable, and compassionate professional to join our team as a full-time Client Services Coordinator. The Client Services Coordinator plays an important role in helping families begin services and ensuring our clinical teams have the administrative support needed to provide high-quality care. Responsibilities include supporting families throughout the intake process, coordinating client and staff scheduling, and assisting with daily clinic operations. The position will begin fully onsite at our Ankeny location to support training and familiarity with clinic processes. The ideal candidate communicates professionally, pays close attention to detail, and can confidently manage changing priorities in a fast-paced clinical environment.

Benefits:

Competitive pay based on education and relevant experience. Full-time, Monday-Friday schedule. Possibility of transitioning to a hybrid schedule after completing training and becoming fully independent in the role. Medical, dental, and vision insurance. 401(k) with company match. Paid time off (PTO) and paid holidays. Opportunities for professional growth and development. A collaborative and supportive work environment. What You'll Do Client Intake and Family Support Serve as an initial point of contact for prospective families, responding to phone calls and online inquiries with professionalism, empathy, and clarity. Guide families through the intake process, from initial contact through readiness for assessment. Collect, verify, and organize required documentation, including diagnostic reports, prescriptions, and insurance information. Maintain accurate intake records and provide families with timely updates regarding next steps. Scheduling and Clinical Support Assist with daily schedule updates, including staff absences, client cancellations, and technician reassignments. Review and cross-reference staff schedules, client authorizations, and service hours for accuracy and to support effective use of authorized services. Communicate schedule changes promptly and collaborate with Operations, Clinical Supervisors, and Board Certified Behavior Analysts (BCBAs) to address scheduling needs. Administrative Support Provide administrative assistance and backup coverage for daily office operations. Review and assist with audit entries within the clinic's practice management and electronic health record systems. Answer incoming calls, welcome visitors, manage mail, monitor office supplies, and assist with other administrative responsibilities as needed. Qualifications and Requirements Education and Experience High school diploma or equivalent required; associate's or bachelor's degree preferred. At least one to two years of experience in administrative support, scheduling, customer service, or a related role. Experience in healthcare, behavioral health, or an Applied Behavior Analysis (ABA) setting strongly preferred. Preferred Skills Strong organizational, time-management, and problem-solving skills, with excellent attention to detail. Ability to manage multiple responsibilities, deadlines, and changing priorities. Clear and professional communication skills when working with families, staff, and clinical professionals. Strong computer skills and comfort learning new systems; experience with electronic health records, clinic management platforms, Microsoft Office, or Microsoft Teams preferred. Dependable, adaptable, and comfortable working collaboratively in an active clinic environment. Eligibility Requirements Must pass all required background checks, including criminal history and child/dependent adult abuse screenings. Must be legally authorized to work in the United States and provide proof of eligibility as required. Must be able to communicate effectively in English through speaking, reading, and writing. Must maintain strict confidentiality regarding clients, families, employees, and clinic operations. Apply Today If you are organized, service-oriented, and interested in supporting children and families in an ABA setting, we encourage you to apply. Please ensure your resume is attached. Priority given to applicants who include a brief cover letter.

Pay:

$19.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Paid training Parental leave Referral program Vision insurance Application Question(s): This is a long-term, full-time position. Are you able to commit to working a consistent Monday-Friday schedule (approximately 8:00am-5:00pm) for the foreseeable future, without anticipating a need to reduce your hours due to school or other commitments? Please briefly describe your professional experience with Microsoft Office, scheduling, client intake or customer service, professional phone communication, and handling confidential information. The starting pay range is $19-$25 per hour based on education and relevant experience, with higher rates reserved for candidates with strong ABA, healthcare, intake, or complex scheduling experience. What is the minimum hourly rate within this range that you would accept?

Education:

High school or equivalent (Required)

Language:

English (Required) Ability to

Commute:

Ankeny, IA 50023 (Required)

Work Location:

In person