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MNCP Staffing

Customer Service Admin

Career Insights for Customer Service Representative (General)

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Based on Iowa data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,108 / year median in Iowa

-1% projected decline

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Job Description

Utility Revenue Specialist My Next Career Path Staffing - With over 20 years' experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets.
Schedule:
Hours 8:00 AM - 4:30 PM with ½ hour lunch Job Summary We are seeking a detail-oriented and analytical Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies. This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards. Key Responsibilities
  • Investigate and resolve billing errors utilizing the customer information system (CSS).
  • Process billing corrections and adjustments in compliance with company procedures and audit standards.
  • Interpret and apply utility tariffs, billing policies, and regulatory practices.
  • Research client billing issues as directed.
  • Maintain detailed records of billing activities using Excel spreadsheets.
  • Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
  • Support various ad-hoc billing projects as needed. Qualifications
  • High school diploma or equivalent required; bachelor's degree in business or related field preferred.
  • Proficient with the MS Office Suite including Outlook, Word, and Excel.
  • Strong analytical and organizational skills with high attention to detail.
  • Ability to manage deadlines effectively in a fast-paced environment Please contact MNCP Staffing for more details at 702-268-9781 or jobs@mncpstaffing.
com
Job Types:
Full-time, Contract Pay:
$21.50 per hour
Benefits:
Dental insurance Health insurance Vision insurance
Education:
Associate (Required)
Experience:
Microsoft Office:
1 year (Required)
Work Location:
In person

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance