We're seeking a Customer Service Representative for our manufacturing client who will serve as the primary point of contact for customers, managing orders, resolving issues, and ensuring a positive customer experience. This is a great opportunity for someone who enjoys building relationships, solving problems, and collaborating with multiple departments in a fast-paced environment. You'll join a welcoming, team-oriented culture that values collaboration and offers a consistent first-shift schedule.

What You'll DoProcess and manage customer orders through an ERP systemReview purchase orders for accuracy and coordinate order updates as neededCommunicate with customers regarding order status, shipments, pricing, and invoicing questionsPartner internally with Operations, Inventory, Sales, and Accounting to ensure customer needs are metMaintain customer portals and web-based ordering systemsResearch and resolve order discrepancies, shipment issues, and customer concernsProvide shipment documentation and related order informationAssist with returns, credits, and other account-related requestsSupport customers with system and portal-related questionsIf you're a customer service professional with manufacturing or order management experience and enjoy being the hub between customers and internal teams, we'd love to hear from you.