Guest Service Representative

Guest Service Representative Staybridge Suites

• 3.

4 Davenport, IA Job Details Part-time | Full-time From $15 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Proactive hotel and accommodations guest assistance Guest relations Greeting customers English Problem-solving Venue guest services

Full Job Description Duties:

• Front Desk Hours are 7am-3pm, and 3pm-11pm
• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out processes
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
• Maintain accurate guest records and ensure confidentiality of personal information
• Operate phone systems to handle incoming calls, transfer calls, and take messages
• Coordinate with other hotel departments to ensure smooth guest experience
• Process payments and maintain cash handling procedures

Experience:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Proficient in using phone systems and computer software If you are a friendly and customer-oriented individual with a passion for providing exceptional guest service, we would love to hear from you.

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. Please note that this position may require working evenings, weekends, and holidays.

KHC POLICIES

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Language:

English (Preferred) Ability to

Relocate:

Davenport, IA 52807: Relocate before starting work (Preferred)

Work Location:

In person