Customer Service Associate

Customer Service Associate Atlantic Bottling Company - 2.4 Des Moines, IA Job Details 3 days ago Qualifications Revenue growth Computer operation Spanish Customer relationship building Phone communication Filing Client relationship development Microsoft Office High school diploma or GED 1 year Order entry Communication skills Conducting sales calls Entry level Customer complaint resolution Time management Client interaction via phone calls

Full Job Description Overview/Function:

The Customer Care Center (Customer Service) Associate is an extension of Atlantic Bottling Company's sales team, responsible for day-to-day customer service, inside sales, and tele-sales activities. The Associate positively reflects the Company's brand image, and builds a favorable rapport with customers to achieve customer satisfaction.

Major Responsibilities:

Promote revenue growth by providing exceptional levels of customer satisfaction through a variety of customer and sales promotion activities. Ensure professional contact with customers which upholds Atlantic Bottling's brand image. Meet individual performance and department goals and metrics. Follow standard operating procedures (SOPs) for department. Conduct telephone sales activities to supplement the company's sales activities. Receive calls and/or emails from customers; conduct resolution on orders or complaints. Accurately enter detailed customer information and orders into enterprise software. Conduct tele-sales activities to current and inactive accounts. Conduct follow-up with customer to ensure service satisfaction. Build rapport and favorable relationships with customers. Other duties as required.

Experience & Qualifications:

High School diploma/GED with 1 year of prior experience in a call-center/customer service environment. Previous sales or retail sales experience desired. Excellent verbal and written communication skills. Customer-focused and an excellent team-player. Ability to effectively resolve customer issues, while dealing with stressful situations. Detail-oriented with a high degree of accuracy. Excellent time-management skills. Flexible with the ability to adapt to varying situations, and to adjust priorities. Results-driven and able to multi-task. Ability to read, write, and sit for extended periods of time. Good computer skills (MS Office). Bilingual skills (Spanish) is desired, but not required. Consistent, regular attendance is an essential job function.

Additional:

While performing the duties of this job, the Associate is regularly required to talk and hear. This is largely a sedentary role; however, some filing is required. This requires the ability to lift files, open filing cabinets, and bend as needed. The ability to climb stairs is also needed. Work hours will mostly be Monday-Friday role (8:00 am - 5:00 pm) however some evening and weekend work may be required.

Note:

No posting can contain a fully comprehensive listing of activities, duties or responsibilities that are required in this role. Atlantic Coca-Cola Bottling Company offers a dynamic, ever-changing environment requiring flexibility and a willing, team-based attitude. Some duties, responsibilities and activities may change at any time, with or without notice. To ensure the safety of our employees, our customers, and our products, Atlantic Coca-Cola Bottling Company offers a drug-free workplace. Employees are subject to pre-employment/post-offer drug and random drug testing EOE