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Collabera LLC
Customer Service Representative
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Job Description
Job Description
Customer Service Representative Contract to
Hire:
Des Moines, Iowa, US Salary Range:
18.00
- 20.
00 |
Per Hour Job Code:
371965
End Date:
2026-10-30
Days Left:
26 days, 7 hours left
Note:
The position is Onsite (No Remote work).
Position Details:
Position:
Fraud & Claims Operations Representative 2 (Customer Service Representative)
Industry:
Banking/Financial Services
Job duration: 6 months (Possible Extension/Conversion)
Location:
Des Moines, IA 50309 (On-site
- No Remote work)
Schedule:
Monday
- Friday (8 AM
- 5 PM / 9 AM
- 6 PM Central Time)
Pay Range:
$18-20/hour
Day-to-Day Responsibilities:
This role will handle incoming calls.
Handle incoming calls and investigate potentially fraudulent activity.
Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
Identify and submit customer complaints when applicable.
Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.
Required Skills:
Call Center/Contact Center/Customer Service/Phone based Customer Support Experience.
Nice to
Have Skills:
Bilingual
- English and Spanish.
Fraud and claims operations experience.
Proficiency with MS Office applications, including Excel and Outlook.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually
- as applicable.
Job Requirement
Customer Service
Customer Support
Customer Care
Customer Advisor
Customer Liasion
Phone Support
Call Center
Contact Center
Call Handling
Inbound calls
Fraud Investigation
Fraud Operations
Fraud Claims
Customer Issue Resolution
Reach Out to a Recruiter
Recruiter
Phone
Indranil Kundu
indranil.kundu@collabera.com
4049420807
Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings