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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Iowa data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in Iowa
-1% projected decline
Job Description
Job Description
Customer Service Representative Contract to
Hire:
Des Moines, Iowa, US Salary Range:
18.00
•19.00 |
Per Hour Job Code:
371316
End Date:
2026-09-25
Days Left:
12 days, 7 hours left
Note:
The position is Onsite (No Remote work).
Position Details:
Position:
Fraud & Claims Operations Representative 2 (Customer Service Representative)
Industry:
Banking/Financial Services
Job duration: 6 months (Possible Extension/Conversion)
Location:
Des Moines, IA 50309 (On-site
•No Remote work)
Schedule:
Monday-Friday (8 AM
•5 PM / 9 AM
•6 PM Central Time)
Pay Range:
$18-19/hour
Tentative Start Date:
09/21/2026
Day-to-Day Responsibilities:
This role will handle incoming calls.
Handle incoming calls and investigate potentially fraudulent activity.
Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.
Identify and submit customer complaints when applicable.
Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.
Required Skills:
Call Center/Contact Center/Customer Service Experience.
Nice to
Have Skills:
Bilingual
•English and Spanish.
Fraud and claims operations experience.
Proficiency with MS Office applications, including Excel and Outlook.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually
•as applicable. Job Requirement
Customer Service
Customer Care
Customer Support
Call Center
Contact Center
Inbound calls
Outbound calling
Customer Liasion
Customer Advisor
Customer Advocate
Bilingual
Spanish
Phone handling
Call handling
Reach Out to a Recruiter
Recruiter
Phone
Indranil Kundu
indranil.kundu@collabera.com
Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings