Transportation Customer Service Representative TMC Transportation - 3.5 Des Moines, IA Job Details Full-time $50,000 - $55,000 a year 1 day ago Benefits 401(k) Employee stock ownership plan Qualifications Computer operation Interpersonal skills Phone communication Account development Bachelor's degree Typing 10 key typing Client interaction via phone calls Full Job Description TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

Competitive Salary Comprehensive Benefit Package 401(k) Plan Employee Ownership - ESOP! Generous Vacation TMC Transportation has an immediate full-time opening for a Customer Service Representative working out of our office in Des Moines, Iowa.

SHIFT:

Monday - Friday, days

PRIMARY FUNCTION

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES

Develop and maintain relationships with customers Obtain and upkeep driver and company productivity goals are being met Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks Ability to maintain assigned territory of customers Maintain and log pre-booked freight that cannot be immediately assigned Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area Research and resolve customer inquiries and problem Effectively communicate with customers, sales, fleet managers, and other internal personnel Participate in total quality management and process improvement teams Utilize web-based technology to gather and track operation data Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE

Four-year degree, preferably in Transportation and Logistics and/or relevant experience Trucking and/or transportation experience preferred Fluent in keyboard proficiency and 10-key Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill Strong customer solicitation skills Excellent interpersonal skills Ability to function in a fast-paced work environment and tolerate stress Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Must be able to sit and use a telephone and computer simultaneously for extended periods of time Must be able to speak and hear clearly in a high volume telephone environment

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year Application Question(s): Do you have previous experience in transportation, logistics, trucking, dispatch, or a load planning? Do you have experience working directly with customers by phone to coordinate orders, resolve issues, or secure business? How many years of experience do you have working in a fast-paced, high-volume customer service or operations environment?