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Wild Rose Entertainment

Guest Service Representative

Entry-Level JobVerifiedNo experience needed

Pay: $13/hr

Posted: 4 weeks ago

Location: Emmetsburg, IA (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/10/2026

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Iowa data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,108 / year median in Iowa

-1% projected decline

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Job Description

AI Summary & Insights Summary Insights Guest Service Representative The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Guest Service Representative The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Description Location:

Emmetsburg Department:

Guest Services Position Title:

Guest Services Representative Position Summary:

The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun!

Essential Functions:

The essential functions and responsibilities of this position are: Assist players at the cage Must be able to type, answer phones & record transactions accurately Sign up new players and club members, redeem member points Promote property amenities, participate in special functions & resolve guest complaints Other duties as assigned

Schedule:

The schedule for this position is classified as full-time

Salary:

$13.00 / per hour plus tips This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Apply for this position Five quick steps. Fields marked • are required.

Benefits

Dental Insurance