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Overland Sheepskin

Customer Service Team Member (Seasonal)

Entry-Level JobVerifiedNo experience needed

Pay: $22/hr

Posted: 6 weeks ago

Location: Fairfield, IA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Customer Service Representative (General)

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Based on Iowa data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,108 / year median in Iowa

-1% projected decline

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Job Description

Customer Service Representative (Seasonal) Join Overland's talented Customer Service team to help provide world-class customer service during the busiest retail months.

Selected candidates will:

Answer inbound customer calls, emails, and chats in a friendly and professional manner Familiarize themselves with Overland's luxury product line and help answer customer product and sizing questions Provide top-notch service (resolving shipping issues, exchanges, returns, or other concerns) Perform order quality checks and resolve any customer order issues (e.g. problems with payment or address) Process customer exchanges and returns A positive attitude, attention to detail, superior follow-through, supportive team interaction, and professional communication style are a must to join this elite team. A love of fashion, luxury products, and quality outerwear are a great plus. This is a seasonal (summer - January) position in-person at Overland's headquarters in Fairfield, IA. Overland's Customer Service is open 7 days a week from 7am - 9pm, so various shift options are available.

Availability requirements:

30+ hours a week minimum and a weekly shift on either Saturday or Sunday through the season. Starting hourly rate of $22 per hour, plus end of season bonus.

Job Types:

Full-time, Part-time, Temporary Pay:

$22.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Paid time off

Shift:

8 hour shift Day shift Evening shift Application Question(s): Overland Customer Service requires computer proficiency. Are you proficient using Windows PC? Overland Customer Service requires speaking on the phone to customers. Representatives must be comfortable preforming this task. Are you confident when speaking with customers on the phone? This role requires navigating multiple systems, such as Zendesk and our custom Overland platform. Are you confident in your ability to manage multiple applications at once?

Education:

High school or equivalent (Required)

Language:

English (Required) Spanish (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Fairfield, IA 52556 (Required)

Work Location:

In person