We are seeking a highly organized, motivated Technical Service Coordinator to manage customer service requests, product returns, repairs, warranties, and RMAs for our computer hardware products. This position will own the RMA process from beginning to end, serving as a key point of contact for customers while coordinating with Technical Support, Operations, and Shipping. The ideal candidate is a self-starter and go-getter who takes initiative, stays on top of details, and follows issues through to completion. Key Responsibilities

• Manage the complete RMA process, from initial customer request through final resolution.
• Create, track, update, and close service tickets and RMAs in HubSpot.
• Communicate with customers regarding product issues, returns, repairs, warranties, replacements, and status updates.
• Gather information about hardware issues and coordinate with technical personnel to determine next steps.
• Track returned products through evaluation, repair, replacement, and shipment.
• Proactively monitor open cases and follow up with customers and internal teams to keep issues moving.
• Maintain accurate and detailed service documentation.
• Coordinate with Technical Support, Operations, Sales, and Shipping.
• Identify recurring product or service issues and communicate trends to management.
• Look for opportunities to improve RMA processes, turnaround times, and the overall customer experience. Qualifications
• HubSpot experience highly preferred.
• Previous experience in customer service, technical service, RMA administration, or technical support coordination.
• Experience with computer hardware, electronics, or technology products preferred.
• Exceptional organizational skills and attention to detail.
• Strong customer service and communication skills.
• Self-motivated with a strong sense of urgency and follow-through.
• Ability to manage multiple open issues and priorities at the same time.
• Strong problem-solving skills and technical aptitude.

Who We're Looking For We're looking for someone who takes ownership and gets things done. You should be highly organized, proactive, comfortable working with technology, and committed to providing excellent customer service. You don't wait to be reminded to follow up—you anticipate the next step and keep things moving until the issue is resolved.

Pay:

Up to $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person