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MobileDemand
Technical Service Coordinator
Career Insights for Technical Customer Service Representative
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Based on Iowa data
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What they do
A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.
$40,812 / year median in Iowa
-15% projected decline
Job Description
Technical Service Coordinator MobileDemand Hiawatha, IA Job Details Temp-to-hire | Full-time Up to $30 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Customer communication Customer returns handling Technical documentation Managing clients in a customer support role Attention to detail HubSpot Process management Full Job Description We are seeking a highly organized, motivated Technical Service Coordinator to manage customer service requests, product returns, repairs, warranties, and RMAs for our computer hardware products. This position will own the RMA process from beginning to end, serving as a key point of contact for customers while coordinating with Technical Support, Operations, and Shipping. The ideal candidate is a self-starter and go-getter who takes initiative, stays on top of details, and follows issues through to completion. Key Responsibilities
- Manage the complete RMA process, from initial customer request through final resolution.
- Create, track, update, and close service tickets and RMAs in HubSpot.
- Communicate with customers regarding product issues, returns, repairs, warranties, replacements, and status updates.
- Gather information about hardware issues and coordinate with technical personnel to determine next steps.
- Track returned products through evaluation, repair, replacement, and shipment.
- Proactively monitor open cases and follow up with customers and internal teams to keep issues moving.
- Maintain accurate and detailed service documentation.
- Coordinate with Technical Support, Operations, Sales, and Shipping.
- Identify recurring product or service issues and communicate trends to management.
- Look for opportunities to improve RMA processes, turnaround times, and the overall customer experience. Qualifications
- HubSpot experience highly preferred.
- Previous experience in customer service, technical service, RMA administration, or technical support coordination.
- Experience with computer hardware, electronics, or technology products preferred.
- Exceptional organizational skills and attention to detail.
- Strong customer service and communication skills.
- Self-motivated with a strong sense of urgency and follow-through.
- Ability to manage multiple open issues and priorities at the same time.
- Strong problem-solving skills and technical aptitude.