Customer Service Representative

Customer Service Representative (CSR) Why This Role Matters As a Customer Service Representative, you'll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills. This position will report to the Customer Service Supervisor. What You'll Be Responsible For Customer Experience Deliver friendly, professional, and solutions-oriented service to customers and internal partners. Serve as a trusted point of contact for customers throughout the order fulfillment process. Communicate clearly and consistently with customers and sales representatives to ensure expectations are met. Order Management & Accuracy Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365). Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing. Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind. Collaboration & Problem Solving Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements. Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed. Respond professionally and tactfully to customer credit or approval inquiries. Product Knowledge & Growth Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology. Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility. Support Dispatch and other operational teams as needed. Participate in cross-training, continuous learning, and improvement opportunities. What We Need A customer-first mindset with strong communication skills Attention to detail and comfort managing multiple priorities Ability to collaborate across teams in a fast-paced environment Willingness to learn new systems, products, and processes Why You'll Love Working Here Be part of a team that values collaboration, safety, and doing the right thing Gain exposure to multiple parts of the business and build valuable operational experience Opportunities for learning, cross-training, and career growth What You'll Bring Qualifications High school diploma or GED required; six months of customer service experience preferred. Strong interpersonal and communication skills, with the ability to consistently deliver excellent customer service and communicate effectively one-on-one or in small groups. Comfort using technology, including Microsoft Office and Microsoft Dynamics 365 (or the ability to learn quickly). Strong written communication skills, with the ability to read, understand, and write basic instructions, emails, and documentation. Highly organized and detail-oriented, with the ability to analyze information and solve practical problems in a fast-paced environment. Basic comfort working with numbers, data, and simple statistical concepts. Proven ability to collaborate effectively with individuals and teams across different functions. What We Expect from Every Team Member Act with honesty, integrity, and high personal and professional ethical standards. Live out Prinsco's values through hard work, strong relationships, humble confidence, and integrity Support our mission: To care. To contribute. To solve. Build and maintain open, respectful working relationships; communicate clearly, set goals, and work through challenges together. Prioritize safety in every task, using required tools and equipment properly. Maintain a clean, organized, and safe work environment. Wear all required PPE and follow all safety policies and procedures.