Find Jobs
Find Jobs Near You – Available Work in Your Location
Customer Support Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Iowa data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in Iowa
-1% projected decline
Job Description
Customer Support Representative Three Point Solutions, Inc.
•4.4 Johnston, IA Job Details Contract $15
•$18 an hour 15 hours ago Benefits On-the-job training Qualifications Equipment troubleshooting Research IT support Conflict management Desktop applications Communications Customer support Productivity software Negotiation in dispute resolution Technical Proficiency Dealership experience
Information Technology Full Job Description Job Title:
Customer Support Representative Client:
Heavy Machine Manufacturing Company Location:
Johnston, IA 50131
Duration:
12
Months Regular Shift:
Monday-Friday | 7:00 AM
•6:00 PM CST Saturday | 8:00 AM
•12:00
PM CST Training:
8:00 AM
•4:30 PM CST | Approximately 6
Weeks Description:
Job Overview Provide Tier I technical support to customers by phone, addressing product questions, issues, complaints, warranty inquiries, parts information, and other product-related concerns while delivering excellent customer service. Key Responsibilities Provide front-line technical support and product information to customers. Handle customer inquiries, issues, and complaints while maintaining customer satisfaction. Provide phone support and accurately document each customer interaction. Research and troubleshoot product-related issues.
Assist customers with:
Product questions, availability, and compatibility, Agriculture, Residential/Commercial Turf, and Golf products, Warranty registration and extended warranty coverage, Out-of-warranty assistance, Parts and publication lookups, Loyalty Rewards programs Work effectively with customers and internal teams to resolve issues. Required Qualifications 6+ months of customer service/support experience. Excellent verbal and written communication skills. Strong interpersonal, negotiation, and conflict-resolution skills. Proficiency with Microsoft Office. Comfortable using consumer software applications. Strong computer, research, and troubleshooting skills. Ability to work required support hours and occasional holidays.
Preferred Qualifications Knowledge of:
Agriculture, Turf equipment/mowers, Utility vehicles Previous experience in Agriculture or Technology dealer channels. Bachelor's degree in: Agriculture, Business, Communications, Engineering, IT, Related field Training & Onboarding Training and mentoring will be 8:00 AM
•4:30 PM CST for approximately 6 weeks.
Training includes:
2 weeks classroom training, 2-4 weeks on-the-job training and mentoring Full productivity is expected within approximately 3-4 months of starting. Primary responsibility will be Tier I Contact Center support. This job also can search as, Customer service, Customer service representative, call centre, call centre representative, urgent hiring. IND_
NIT Pay:
$15.00
•$18.00 per hour Expected hours: 40.0 per week
Work Location:
In person