Customer Support Representative II These positions will be on the Customer Support Team in a Technical Support Center.

PRIMARY RESPONSIBILTIES & DUTIES

The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team : Client/Website-Dashboard, Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, Link Terminals, AutoTrac and machine guidance.

REQUIRED SKILLS REQUIRED SKILLS , KNOWLEDGE,&RELEVANT WORK EXPERIENCE

Skills in interpersonal communications, negotiation, and conflict resolution Experience with customer service / support High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Ability to work off-shift hours and occasional holidays to support the business Experience with data management

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE

Knowledge of agriculture customers Agriculture operations experience, including Precision Farming experience Prior work experience in Agriculture or Technology dealer channels Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Notes:

Contact Center is open from 7am

• 7pm CST, Monday
• Friday Four shifts available that rotate within the 12 hour operation: o 7:00am
• 3:30pm o 8:00am
• 4:30pm o 9:00am
• 5:30pm o 10:30am
• 7:00pm Candidate must be available to work any 8-hour shift within the 7am-7pm support window. Candidate will work on-site
• five days a week VIVA is an equal opportunity employer.

All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status