Apply Now Category:

Administrative & Customer Service Location:

Johnston, Iowa Work Type:

Contract Salary:

$19.50

Salary:

$19.50

Work Model:

On-Site Reference #: 46374 Our client is searching for a Customer Support Representative to provide advanced product and service support as the main point of contact for their customers. In this role, you'll provide exceptional customer service to answer questions and resolve escalations, building and maintaining strong customer relationships. If you have excellent problem-solving and communication skills, as well as a passion for customer service, apply now!

Work Model:

On-Site 8-hour shift between 7:00 AM

• 7:00 PM Monday

• Friday Training:

  8:00 AM
• 4:30 PM for the first 6 weeks

What You Will Do:

Serve as the primary point of contact for customers and channel partners, providing advanced product and service support Resolve complex customer inquiries and escalations while ensuring timely, accurate, and professional service Build and maintain customer relationships by documenting interactions, managing follow-up activities, and identifying sales opportunities What You Will Need to

Be Successful:

Strong customer service, communication, and problem-solving skills with the ability to handle complex customer situations Experience building customer relationships, navigating sales conversations, and delivering solutions that drive customer satisfaction and loyalty Post-secondary education and/or 1-3 years of customer support, customer service, sales, or related experience; CRM experience preferred Must be available to work any 8-hour shift within the 7:00 AM

• 6:00 PM support window

Benefits Overview:

401k Major health insurances Employee Stock Ownership Plan ( ESOP (opens in new tab) ) Click here (opens in new tab) for a complete list of benefits Interested and qualified candidates can contact the Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com. Apply Now "

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• About Palmer Group At Palmer Group, making lives better is at the core of everything we do.

For nearly three decades, we have partnered with organizations and individuals to provide thoughtful talent and business solutions that empower careers and drive growth. As an employee-owned company grounded in strong ethics and values, we are committed to building lasting relationships and delivering results. Contractors working through Palmer Group are eligible to become employee-owners, giving them a stake in our shared success, and enjoy benefits including health insurance, PTO, and 401(k) options. Learn More Palmer Group Resumes Recruiter resumes@thepalmergroup.com 515-225-7000 Don't miss out on the latest openings Receive real-time, personalized job alerts via text or email. Sign Up for Job Alerts (opens in new tab) Join Our Talent Network Send us your resume, and we'll connect you with opportunities that match what you're looking for. Submit Your Resume Share this job Share on Facebook Share on Linkedin Share on Email