Express Lane Service Advisor

DEERY BROTHERS CHEVROLET - 3.2

Pleasant Hill, IA Job Details Full-time $40,000 - $55,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Teamwork Sales Employee relationship building Driver's License Stakeholder relationship building Time management Full Job Description The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service technicians. Hourly rate plus commission based on experience Oversee service orders and flow of Express Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Ability to multi-task, sometimes competing priorities. Be on feet most of the day Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay:

$40,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person