A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Client is currently seeking a Customer Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.
Primary Responsibilities:
The key role of the Industrial Sr. CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers. They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace. This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.
Major Activities/Key Challenges:
Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant. Work closely with Supply Chain Management at the plant to ensure material is available to the end customer. Translate customer requirements and specifications prior to order entry. Prepare written quotations to quote pricing. Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers. Work closely with support staff providing guidance regarding the customer order cycle process
Qualifications Basic Qualifications:
Associates degree from an accredited institution. Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems. Preferred Qualifications Bachelor's degree from an accredited institution. Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment. Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook. Experience using multiple complex computer systems simultaneously. Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.
Skills:
Essential Knowledge/Skills/Abilities:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Negotiation — Bringing others together and trying to reconcile differences. Service Orientation — Actively looking for ways to help people. Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity — Job requires being honest and ethical. Stress Tolerance — Job requires dealing calmly and effectively with high stress situations in a fast-paced environment. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management — Managing one's own time and the time of others effectively. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
