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Assistant Service Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Iowa data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,753 / year median in Iowa
+12% projected growth
Job Description
Description Edwards Auto Group is looking for multiple Assistant Service Advisors to join our service teams! The Assistant Service Advisor will assist the Service team and be the first point of contact for our customers. This person will be in constant contact with employees and customers and will demonstrate excellent customer service and communication skills. This position will be an hourly entry level role with potential growth opportunities to Service Advisor. Responsibilities Greeting customers, and getting them checked into the system Prep vehicle for service; install paper floor mats, checking battery, top off fluids, drive vehicle to service garage. Scheduling customers and understanding the work flow of the department Assist with repair orders and the sales process for the service department Other duties as assigned by management. Requirements Excellent verbal communication skills Positive attitude and customer focused demeanor Proficient typing skills Previous customer service experience is preferred