Company Overview At Arrowhead Engineered Products, we prioritize a customer-first approach in all aspects of our business. We are dedicated to providing high-quality aftermarket replacement parts with exceptional fit, added value, and reliable performance, serving clients worldwide through our extensive distribution network.

Duties:

Answer incoming telephone calls in a courteous and professional manner. Answer customer product questions using product knowledge and catalogue. Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers. Watch email and other digital mediums for incoming orders. Be familiar with customer special requirements. Enter customer order data into computer system. Solicit sales of new or additional services. Prepare customer reports. Prepare orders for warehouse processing. Maintain files for order-related paperwork in an organized manner. Address customer complaints or escalate if necessary. Process refund requests when appropriate. Other duties as assigned.

Education and Qualifications:

High school diploma or general education degree (GED). 1 year of related job experience preferred.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

Working Conditions:

Heated and air-conditioned office

Pay:

From $17.00 per hour

Benefits:

Health insurance Paid time off Application Question(s): If local to Urbandale or surrounding areas are you open to commuting into office?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Phone etiquette: 1 year (Required)

Work Location:

In person