A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
The Trade Specialist serves as a critical liaison between the centralized trade organization, client-facing sales teams, and internal shared services. This role provides analytical, systems, and reconciliation expertise to support trade investment accuracy and effectiveness across Grocery, Natural, and Small Format channels. The Trade Specialist independently manages complex client systems, drives exception resolution, and ensures alignment between contractual agreements, customer execution, and financial settlement processes.
RESPONSIBILITIES
As a Trade Specialist , you'll play a key role in ensuring seamless client operations and driving business success.
Your day-to-day will involve:
Managing strategic client systems to maintain accuracy and efficiency across processes. Analyzing and comparing client contracts for dates, rates, and product details to ensure compliance and precision. Auditing client events to validate deduction application accuracy and uphold financial integrity. Driving timely reconciliation processes between client requests, deduction balances, and customer timelines. Owning key performance indicators (KPIs) for open deduction balances and delivering insightful reporting on client KPIs and outstanding balances. Providing problem-solving support for Global Business Services, including customer backup documentation and SOP updates. Facilitating collaboration through regular cadences with cross-functional teams (daily, weekly, and monthly) to align on goals and resolve challenges.
QUALIFICATIONS
We're looking for a detail-driven professional who thrives in a fast-paced, analytical environment. To succeed in this role, you should bring:
Education:
High School Diploma or GED required
Technical Skills:
Strong proficiency in Microsoft Office and computer applications Ability to work with data, analyze trends, and generate actionable insights
Core Competencies:
Highly analytical with exceptional problem-solving skills Strong business judgment and confidence in decision-making Ability to manage multiple priorities and deliver results under tight timelines Physical Requirements Sit for extended periods (typically 6+ hours per day). Use a computer, including keyboard and mouse, for prolonged periods. Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds). Reach, bend, or stoop occasionally to access files or office materials. Maintain focus and attention for long periods of desk-based work. Follow clear directions. Perform repetitive motions (e.g., typing, clicking) consistently throughout the day. If you're passionate about driving operational excellence and collaborating across teams, this role offers the opportunity to make a measurable impact. #DiscoverYourPath
ABOUT US
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That's why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you're looking for part-time flexibility or full-time career advancement. Ready for a career path that's as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use . #DiscoverYourPath Acosta, and its subsidiaries, is an
