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GA
Green Acres Storage
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Iowa data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in Iowa
-1% projected decline
Job Description
Company Overview Green Acres Storage specializes in providing secure, high-quality self-storage solutions for both residential and commercial clients. With a history rooted in community service and professional management, the company offers a range of climate-controlled and traditional storage units across multiple locations to meet diverse customer needs. Overview We are seeking an energetic and detail-oriented Customer Service Representative to join our team. In this role, you will be the friendly face and voice of our company, ensuring exceptional service for our customers both in person and over the phone. Duties Greet customers with professionalism and enthusiasm, providing assistance with storage and truck rental inquiries Manage multi-line phone systems to answer calls promptly, directing them appropriately and providing clear information Handle client communication via phone, email, and in-person interactions with excellent phone etiquette and customer support skills Ensure accuracy of financial information on customer receipts and daily closes Assist in the daily upkeep and cleanliness of office and storage units Verify rental trucks are free of defects, check fluid levels and tire pressures and that trucks are clean and ready for future customers Experience Proven clerical or administrative experience in an office environment Experience managing multi-line phone systems and providing excellent customer support Bilingual abilities are a plus for serving diverse customer bases effectively Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced setting Drivers license is required Join us to be part of a dynamic team that values proactive communication, organizational excellence, and delivering outstanding customer service. This role is perfect for motivated individuals eager to grow their administrative skills while making a positive impact on our customers' experience.