Customer Service Representative Robert Half - 3.9 West Des Moines, IA Job Details Temporary | Contract $19 - $22 an hour 18 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Phone communication Customer engagement Desktop applications Customer interaction during outreach Quality data entry Client interaction via phone calls Customer data entry Full Job Description We are looking for a dependable Customer Service Representative to support insurance-related customer inquiries in a permanent, remote, long-term contract role based in West Des Moines, Iowa. This position is ideal for someone who can deliver attentive service while working across multiple systems, maintaining accurate records, and responding effectively through phone and email. The right candidate will be comfortable handling both inbound and outbound communication and will bring strong follow-through, organization, and attention to detail to every interaction.

Responsibilities:

Respond to customer questions and service requests through incoming and outgoing calls with a courteous, detail-focused approach. Review, update, and research insurance information while navigating multiple computer screens during live customer interactions. Enter customer and policy-related data accurately and maintain complete, well-documented records. Follow up on open items to ensure timely resolution and a consistent customer experience. Please apply today through our Robert Half website, or call 515.706.4974

Requirements:

At least 1 year of customer service experience, including phone-based support. Experience handling both inbound and outbound calls in a fast-paced service environment. Strong data entry skills with a high level of accuracy and attention to detail. Intermediate computer skills with the ability to move efficiently between multiple applications and screens. Please apply today through our Robert Half website, or call 515.706.4974 TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .