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Women's and Children's Alliance

Client Advocate-Multiple Shifts Available

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Idaho data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$39,683 / year median in Idaho

+1% projected growth

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Job Description

Client Advocate-Multiple Shifts Available Women's and Children's Alliance - 4.0 Boise, ID Job Details Part-time | Full-time $18 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Driver's License Driving Full Job Description Multiple Shifts Available Overnights-28 Hours Sun 5:30pm-7:30am Wed 5:30pm-7:30am Weekdays-40 Hours Mon 7am-6pm Tues 10am-7pm Thurs 7am-6pm Fri 10am-7pm The WCA, one of the region's most recognized and well regarded non-profit organizations, is seeking an energetic, mission driven talented candidate to join our team as a Client Advocate. This role serves an integral part of our agency by providing support to victims of domestic violence and sexual assault that are residents of the 24/7 shelter and supports the on-call domestic violence and sexual assault hotline. Works closely with shelter leadership and other team members to assist clients with accessing safe shelter, other WCA services, community resources, and other needs per established criteria. Ensures safe, secure operations of emergency shelter while on shift and assisting clients with safety planning, crisis intervention, de-escalation, problem-solving techniques and boundaries. Completes records and client files in accordance with established guidelines. This position presents a strong sense of service, ability to manage multiple priorities and deadlines. The successful candidate will demonstrate the ability to maintain strict confidentiality and the understanding and aptitude for working with sensitive topics associated with diverse demographic and marginalized populations served and: Present a professional demeanor, inclusive of all clients and communicates in a clear and concise manner with residents, co-workers, and leaders. Demonstrated ability to exercise good judgment under pressure and maintain professional boundaries with clients at all times. Be a self-starter with the ability to work independently as well as part of a team. Be detail oriented and highly organized, as well as be able to multitask, prioritize and meet deadlines. Good written communication skills to complete records and documentation. Ability to travel/drive to different locations for work purposes. Possess current driver's license and proof of auto liability coverage to meet minimum required by the State of Idaho. Ability to pass a criminal background If you are mission driven come join the WCA in its quest of "Safety, healing and freedom from domestic abuse and sexual assault" with a vision "To foster a community where individuals thrive in safe, healthy relationships". The Women's & Children's Alliance (WCA) one of the most well regarded non-profits organizations in the valley is an equal opportunity employer and does not discriminate in its hiring practices or any other employment decisions on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, physical or mental disability, genetic information, retaliation for protected activity, or any other classes protected by applicable federal and state laws.
Pay:
$18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Vision insurance Application Question(s): Please let us know which shift you are interested in: Full time
Weekdays, Part Time Overnights Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health and Wellness Programs
  • Health Insurance