Deliver Exceptional Service in a Premier Aviation Environment StanCraft Jet Center is seeking a friendly, professional, and customer-focused Customer Service Representative (CSR) to join our team. As the first point of contact for our guests, you'll play a key role in creating an outstanding experience for private aircraft owners, passengers, and flight crews from around the world. If you enjoy working in a fast-paced environment, thrive on providing exceptional hospitality, and take pride in anticipating customers' needs, we'd love to meet you. What You'll Do As a Customer Service Representative, you'll help ensure every customer receives the high level of service StanCraft Jet Center is known for by: Welcoming customers, passengers, and flight crews with professionalism and genuine hospitality. Coordinating customer requests in person, over the phone, by email, and via aircraft radio communications. Arranging hotel accommodations, rental cars, catering, ground transportation, and other concierge services. Providing recommendations for local restaurants, attractions, and activities. Processing customer invoices and sales transactions accurately. Monitoring aircraft communications and coordinating arrivals and departures. Assisting customers with luggage when needed. Building lasting relationships through exceptional service and attention to detail. Promoting additional services that enhance the customer experience. Communicating effectively with Line Service personnel to ensure seamless aircraft support. Maintaining a clean, organized, and professional front desk and customer lobby. Following all company safety procedures and operating company vehicles safely when required. Performing other duties as assigned. What We're Looking For The ideal candidate is: Friendly, outgoing, and service-oriented. Comfortable multitasking in a busy, fast-paced environment. Calm under pressure with excellent problem-solving skills. Professional in appearance and communication. Detail-oriented and highly organized. A strong team player with a positive attitude. Willing to work flexible hours, including busy seasons, weekends, holidays, and special events. Qualifications High school diploma or GED required. At least 6 months of customer service experience. Hospitality, hotel, aviation, or luxury service experience is a plus. Strong verbal and written communication skills. Basic computer proficiency. Valid driver's license. Ability to learn aviation radio terminology, military time, and company operating procedures. Ability to complete required NATA Safety 1st and company training. Must successfully pass pre-employment drug and alcohol screening and participate in required testing. Physical Requirements Ability to stand and walk for extended periods. Occasionally assist with customer luggage and supplies (up to 25 lbs.). Work indoors and outdoors in varying weather conditions, including heat, cold, rain, and snow. Ability to safely operate company vehicles around aircraft. Why Join StanCraft Jet Center? At StanCraft Jet Center, we're committed to delivering first-class service while fostering a supportive, team-oriented workplace. Every day brings new people, new experiences, and the opportunity to make a lasting impression on customers traveling from around the world. If you're passionate about hospitality, enjoy working with people, and want to be part of a professional aviation team, we'd love to hear from you.