Description:

Title:

Client Care Specialist/Medical Assistant.

Purpose:

Provide excellent customer service both in-person and over the phone. Act as a support and resource for Counselors, Community Workers and Medical Providers. As needed, may provide intake services, including checking-in clients and obtaining vitals.

Qualifications:

Must be 18 years or older Certification as a Medical Assistant Detail-Oriented/Organizational Skills Professional and friendly with public Experience in Excel, Word, and Google Excellent customer/client service

Schedule:

8am-5pm, Monday - Friday, availability to cover occasional shifts until 6pm or 8pm preferred

Department:

Office Supervised by: Office Manager Positions supervised:

None Location:

Primarily Idaho Falls, may assist in Rigby or Rexburg office (as assigned on the work approved schedule)

Requirements:

Job functions, responsibility and authority: Be on time for work according to the work approved schedule. Greet clients as they enter the office and assist with checking clients in, collecting balances, verifying client information, gathering needed paperwork and other tasks as needed. Scan any documentation received into the EHR accurately. Answer phones, deliver messages and address any issues that may arise. Read and respond to emails daily. Check voicemail and address any messages throughout the day. Assist with calling and collecting co-pays. Verify insurance information daily for clients. Assist the Scheduling Department with any needs. Assist the Billing Department by closing your billing batch daily and with any other needs. Assist with making reminder calls for Intake/Renewal appointments. Assist with helping to keep the offices clean by organizing, sanitizing, vacuuming, sweeping, restocking, etc. Assist with setting up appointments. Assist with other office responsibilities as assigned. Attend weekly meetings as assigned. Report abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including a current enhanced background check. As needed, may provide intake services, including checking-in clients and obtaining vitals