Customer Service Representative - Sanitation

The City of Idaho Falls is accepting applications for the position of Customer Service Representative for the Sanitation Department. This position performs a variety of general office, customer service and clerical duties as required to maintain and expedite responsibilities and services rendered by the City Sanitation Division. •The starting hourly rate for this position is between $20.10 - $21.82 depending on experience. Greets customers in person, over the telephone or electronically . Receives and Dispatches calls for garbage collection for commercial, industrial and residential service; answers inquiries to the public regarding all of the Sanitation division services. Maintains confidential and non-confidential records manually and electronically and files important to proper functioning of division. Composes purchase requisitions, work requests and monthly activity reports. Enters tracking records for commercial containers; updates route changes, additions and deletions. Prepares monthly and annual reports for the division. Prepares and processes requests for billings for services rendered by the department into billing software. C omposes and maintains files for container accounts; maintains container route books. Daily computer entry into multiple software's; daily interaction with GIS maps and GPS maps. Additional responsibilities : Performs related duties as required.

Education and Experience:

High School Diploma or general education degree (GED). Additional specialized training in bookkeeping, accounting, customer service or a related field is desirable. AND One (1) year progressively responsible experience or comparable experience performing clerical accounting duties involving considerable public contact, including one year of experience performing customer service or billing work. OR 3. An equivalent combination of education and experience. Knowledge, Skills, and Abilities Working knowledge of communication equipment (phone, 2 way radio), computers and related computerized programs; telephone etiquette and effective communication methods and practices. Knowledge of standard office software, i.e., MS Word, Excel, etc.; English composition, spelling, grammar, punctuation, etc.; interpersonal communication skills and telephone etiquette; standard office equipment operation and various call procedures. Skill in providing effective customer service; creating and maintaining manual and automated files; dealing with the public in a professional and courteous manner, using applications software such as Microsoft Word, Excel, etc. as well as City's financial software; skill in data entry. Ability to receive telephone calls, determine nature of call and contact appropriate person; ability to communicate effectively with fellow employees and the public; good customer service skills; ability to keep written records of calls or messages; ability to operate a computer including general understanding of a GIS system and GPS system; ability to perform cleaning and janitorial tasks. 3.

Special Qualifications:

Must possess a valid driver's license. Incumbent of the position performs in a typical office setting with appropriate climate controls. Tasks require variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching, talking, hearing, and seeing. Common eye, hand, finger dexterity required to perform essential job functions but may be accommodated. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and creative problem solving. Intermittent travel required in course of performing portions of job functions.