Job Summary We are seeking friendly, dependable, and professional Guest Service Representatives to join our Front Desk team. This position is often the first and last point of contact for our guests and plays an important role in creating a welcoming and memorable hotel experience.

Available Shifts:

7:00 AM - 3:00 PM 3:00 PM - 11:00 PM Full-time and part-time positions are available. Weekend and holiday availability is required based on business needs.

Key Responsibilities:

Welcome guests with a friendly, professional attitude Complete guest check-ins and check-outs accurately and efficiently Answer phones, assist with reservations, and respond to guest questions Provide information about hotel services, amenities, and the local area Process payments and maintain accurate guest accounts Respond to guest requests and concerns promptly and professionally Communicate with housekeeping and maintenance regarding guest needs and room status Maintain a clean, organized, and welcoming front desk and lobby area Follow hotel procedures for safety, security, cash handling, and guest privacy Assist with additional front desk and guest service duties as needed

Qualifications:

Excellent customer service and communication skills Friendly, professional, and positive attitude Dependable and punctual Comfortable using computers and learning hotel systems Ability to multitask and remain professional in a fast-paced environment Previous hotel or customer service experience is preferred, but we are willing to train the right candidate Must be able to work independently and as part of a team Must be able to stand for extended periods throughout the shift We are looking for team members who genuinely enjoy helping people and take pride in providing exceptional guest service. If you are dependable, welcoming, and enjoy working in a hospitality environment, we would love to hear from you. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay:

$15.00 - $16.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person