American Ostrich Farms is seeking a full-time Fulfillment, Customer Service, and Product Associate (FPA) at a small direct-to-consumer eCommerce company based in Kuna, Idaho. The position offers a dynamic and growth-oriented role in a fast-paced environment. Working across departments, the FPA will play a critical role executing order fulfillment, inventory management, production of value-added items, and customer service activities.
Note:
This is primarily an on-site position, located on a working ranch approximately 20 minutes south of the Boise Airport in Kuna. A limited amount (generally 1-2 hours) of customer service must be performed over the weekend to ensure SLA targets are met; this work may be performed remotely from home. Key ResponsibilitiesFulfillment Center (FC): Package and ship various orders, including dry products and frozen meats. Routinely stock all fulfillment products, shipping materials, office supplies, packaging, insulation, and other operational necessities to ensure uninterrupted workflow. Maintain and clean work areas consistently Conduct detailed inventory management tasks, cycle counts, and related documentation. Coordinate carrier pickups and deliveries, including freight, as needed. Organize and maintain cold storage at on- and off-site locations. Take ownership of the ongoing organization, rotation, and maintenance of frozen inventory in walk-in freezers, ensuring products are consistently stored and rotated using First-In, First-Out (FIFO) practices. Maintain exceptionally clean, organized, and efficient workspaces while continuously identifying opportunities to improve organization and workflow. Operate material handling equipment, including forklifts (or become certified), and safely use ladders while moving inventory and supplies. Other duties as assigned.
Product Center:
Process, cook, create, and package raw meat products for our premium pet food line while adhering to strict food safety, sanitation, and quality standards. Follow detailed production protocols using precise measurements, recipes, and specialized equipment. Maintain detailed electronic records and complete reports documenting product-related activities, inventory, costs, and production efficiencies. Oversee the organization, cleanliness, and sanitation of all areas used for raw materials, packaging, finished goods, and shipping. Maintain appropriate inventory levels of ingredients, packaging, and production supplies. Other duties as assigned.
Customer Service:
Monitor and resolve customer service tickets, responding to inquiries in a timely, professional, and empathetic manner by email or phone. Process returns, refunds, exchanges, and replacements. Maintain FAQ response templates and assist in developing workflow automations within customer service software. Ensure urgent tickets are processed within required SLA timeframes (within 24 hours, including weekends). Be available to perform approximately 1-2 hours of weekend customer service remotely to maintain customer response standards. Must be available to work on-site Monday through Friday. Certain responsibilities may be performed from home with Manager approval. Ideal Candidate Profile Integrity, reliability, adaptability, and a strong sense of ownership. Excellent written and verbal communication skills. Highly self-managed with the ability to prioritize work, stay productive with minimal supervision, and consistently follow through on commitments. Exceptional organizational skills—both physical and digital—with a desire to create and maintain orderly systems almost instinctively. Naturally notices when something is out of place and takes pride in maintaining an exceptionally clean, organized, and well-stocked workspace without being asked. High attention to detail and commitment to accuracy in inventory, documentation, and production. Comfortable handling and preparing raw meat products while maintaining exceptional cleanliness and food safety standards. Takes pride in maintaining clean, organized workspaces and routinely restocks supplies before they become depleted. Physical fitness and stamina, including the ability to safely lift 50 pounds to chest height, climb ladders, move heavy inventory, and work in a fast-paced environment across both indoor and outdoor settings. Willingness to operate forklifts and other material handling equipment (training/certification provided if necessary). Technical proficiency in Microsoft Office, Google Workspace, and order/project management software. Comfortable working independently while also collaborating effectively with a small, close-knit team.
Job Type:
Full-time Pay:
$18.00 - $24.00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Opportunities for advancement Paid parental leave Paid time off Referral program Vision insurance
