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CLUB Customer Service Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Idaho data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$39,683 / year median in Idaho
+1% projected growth
Job Description
at Cabela's in Post Falls, Idaho, United States Job Description Post Falls, ID Part time
R265156 POSITION SUMMARY
: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
ESSENTIAL FUNCTIONS
:
+ Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
+ Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
+ Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
+ Demonstrates products to customers.
+ Remains knowledgeable of advertised sales.
+ Helps meet metric goals and objectives for self and store.
+ Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
+ Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
+ Provides daily feedback and reports in a timely and accurate manner.
+ Provides peer coaching, recognition, and support as a CLUB advocate and representative.
+ Provides service to all areas of the store based on business need.
+ ALL
OTHER DUTIES AS ASSIGNED EXPERIENCE / QUALIFICATIONS
: +
Minimum Degree Required:
High school diploma or equivalent experience +
Experience:
0 to 2 Years of Experience
KNOWLEDGE , SKILLS , AND ABILITY
:
+ Excellent organization skills and attention to details.
+ Experience in a customer service environment.
+ Excellent verbal and written communication skills.
+ Adaptability to new processes and procedures.
+ Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS
: + N/A
PHYSICAL REQUIREMENTS
:
+ Stand and/or walk during shift to assist customers on the sales floor, etc.
+ Hear well enough to constantly communicate with others to exchange information
+ Constantly repeat motions that may include the wrists, hands and/or fingers
+ Constantly assess the accuracy, neatness and thoroughness of work assigned
+ Light work that includes lifting and moving objects up to 20 pounds constantly
+ Occasionally To view full details and how to apply, please login or create a Job Seeker account