Job Overview:

ATTENTION ALL MOMS!

Do you have morning and afternoon responsibilities? Dropping off and picking up your kiddos from School? Still wanting to bring in some extra income? We have the perfect job opening for you. We are looking for a

LONG TERM

to fill a 9 am - 2 pm Monday - Thursday and 9 am-11 am or 9 am-12 pm on Fridays position. We are needing a Friendly, energetic individual, that can understand the sharp professional designer from New York all the way to the southern drawl of a Louisiana contractor. This is done by answering queries and complaints in a calm and professional manner. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. You will need to have computer navigation and basic problem solving skills. Through all of these, you will instill fun and joy into your work and the organization.

Objectives:

To be a productive member of the most radically talented CX team in US home goods. To gather front-line customer data for our marketing engine. To drive the closing of sales through incredible helpfulness. To produce happy customers. To assist our warehouse manager with shipping and tracking packages to our most awesome customers

Responsibilities:

Shift:

Monday through Thursday 9 am-2 pm AND every Friday 9 am-11 am, or 9 am-12 pm Fridays (22-23 hours) Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone, chat, email, and survey reviews. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our RAD products inside and out to enhance each customer's experience. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Collaborating with Marketing and other departments to better serve our customers. Collaborating with production departments to fulfill orders and inquiries. Providing feedback on the efficiency of the customer service process. Ensuring customer satisfaction and providing professional customer support. Achieving customer satisfaction goals with the team. Assisting with shipping in the warehouse Assist other departments in their responsibilities, particularly fulfillment and sales. Maintain a clean working environment and upkeep on cleaning assignments. Keep up to date records / data entry Potential face to face customer interaction / showroom representative Creating and obtaining Objective and Key Results (OKR) within the customer service department. This list is not exhaustive.

Requirements:

High school diploma or its equivalent. Experience in providing excellent customer service, preferred. Proficient in word processing and computer skills. Experience in customer service software, preferred. Experience with content creation. Experience in communication and collaboration. Ability to understand new issues quickly and make wise decisions. Ability to inspire confidence and create trust. Ability to work under pressure, plan personal workload effectively, and delegate.

Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person