Urgently Hiring - Must have Manufacturing Experience Manufacturing Senior Customer Service Representative About us Career Recruiting Specialists

TALENT HAS NO LIMITS.

We optimize human potential, increase happiness, and maximize the engagement of people by providing superior solutions for understanding, acquiring, development and retain talent. Career Recruiting Specialists is partners with a major manufacturing company located in Antioch, IL . The Senior Customer Service Representative (CSR) serves as the key liaison between the customer and the plant, ensuring seamless coordination across Production, Quality, and Logistics to meet customer requirements. This role manages complex orders, resolves production-related issues, tracks delivery schedules, and ensures product quality and on-time delivery in a fast-paced automotive manufacturing environment. The Senior CSR also provides guidance to junior team members and drives process improvements to enhance operational efficiency and customer satisfaction Summary The Senior Customer Service Representative (CSR) serves as the key liaison between the customer and the plant, ensuring seamless coordination across Production, Quality, and Logistics to meet customer requirements. This role manages complex orders, resolves production-related issues, tracks delivery schedules, and ensures product quality and on-time delivery in a fast-paced automotive manufacturing environment. The Senior CSR also provides guidance to junior team members and drives process improvements to enhance operational efficiency and customer satisfaction. If you have experience with Orcale this is a plus.

Responsibilities:

Customer Account Management & Order Fulfillment Serve as the primary contact for assigned automotive customers, managing order intake, updates, and confirmations. Monitor production schedules, coordinate with plant operations, and track order status to ensure timely delivery. Communicate proactively with customers regarding order changes, delays, or quality issues. Maintain accurate records of customer interactions, orders, and production notes in ERP and CRM systems. Production Coordination Collaborate closely with Production Supervisors, Manufacturing Engineers, and Quality teams to resolve order or product issues. Monitor production workflow and inventory levels to align customer demands with plant capabilities. Assist in prioritizing production orders, balancing urgent customer needs with overall production capacity . Coordinate with Shipping, Warehousing, and Logistics teams to ensure accurate and timely product dispatch.

Position Summary:

We are seeking a Customer Service Professional who can advance our strategy to provide Best in Class service. This role reports through the Sales organization working closely with our customers and Sales team. We desire an individual who can speak with our customers about the status of their purchase orders and is knowledgeable about our product offerings. The CSR will have responsibility for daily cross functional interactions to ensure accuracy of information. Timely and effective communication are critical factors affecting our facility's performance and customer retention. This position reports to the Customer Service Supervisor.

Key Accountabilities:

• Provides accurate order entry and quality customer service
• Tracks and monitors orders from receipt to delivery at customer
• Ensures timely response to customer inquiries
• Maintains accurate customer data and customer specifications
• Ensures orders are priced accurately
• Meets KPI goals and objectives
• Adheres to Return Material Authorization process
• Addresses customer concerns regarding product or services
• Engages in cross functional collaboration to ensure successful order fulfillment
• Manages Day to Day task with minimum supervision

Knowledge/Experience :

• Excellent phone etiquette, courteous, professional communication
• Ability to multi-task and prioritize work effectively
• 4 years minimum of order entry experience either in SAP/ R3 or SYSPRO
• Basic understanding of manufacturing / production process
• Proven success with problem solving
• Excellent Customer Service Skills
• Demonstrated ability to work as a team member
• Attention to detail
• Good follow-up and follow through skills Competencies
• Customer Focus
• Action Oriented
• Integrity and Trust
• Perseverance

Problem Solving Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Relocation assistance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Manufacturing Customer Service:

2 years (Required)

Work Location:

In person