Spanish Speaking Insurance Customer Service Rep 50K Experience Required

Spanish Speaking Insurance Customer Service Rep 50K Experience Required Hupp Family Financial Inc Aurora, IL Job Details Full-time $50,000 a year 4 hours ago Benefits Health insurance Paid time off Opportunities for advancement Qualifications Spanish Phone communication English Client interaction via phone calls Full Job Description Job Overview Are you an experienced bilingual insurance customer service professional who can confidently help customers in both English and Spanish? Hupp Family Agencies is looking for a skilled, dependable, and organized Bilingual Insurance Customer Service Representative to join our growing agency. This role is for someone who already understands insurance service, customer support, policy changes, billing questions, renewals, retention, follow up, and agency workflows. This is not an entry level position. We are looking for someone with insurance experience who can step in, communicate clearly, support customers, and help keep the agency running smoothly. Spanish speaking ability is required. Insurance customer service experience is required. Prior Allstate experience is strongly preferred. If you are bilingual, experienced, detail oriented, and enjoy helping customers, this is a strong opportunity to grow with a fast moving insurance agency.

Salary Range:

$50,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Evenings Off Career Growth Opportunities Mon-Fri Schedule Requirements Bilingual English and Spanish required Insurance customer service experience required Property and Casualty insurance experience required Active Property and Casualty license strongly preferred Allstate experience strongly preferred Minimum 3 to 5 years of insurance customer service experience preferred Strong understanding of personal lines insurance including auto, home, renters, umbrella, and related policy documents Experience handling billing, policy changes, renewals, coverage questions, claims guidance, documents, and customer concerns Excellent phone skills and professional communication in both English and Spanish Strong attention to detail and ability to document activity accurately Highly organized and able to manage a high volume of customer requests Comfortable using agency management systems, email, phone systems, texting tools, and insurance carrier platforms Dependable, accountable, and able to work in a fast paced insurance agency environment Positive attitude, team first mindset, and willingness to be coached Responsibilities Assist English and Spanish speaking customers by phone, email, text, and agency systems with policy questions and service requests Handle billing questions, policy changes, proof of insurance, ID cards, mortgagee updates, lienholder updates, documents, renewals, and general account support Communicate clearly and professionally in both English and Spanish Help customers understand coverage, policy changes, billing concerns, and next steps Support customer retention by identifying concerns, solving problems, and helping customers stay protected Review accounts for coverage gaps, renewal issues, missing documents, and follow up opportunities Document all customer interactions accurately and timely in agency systems Work closely with sales and service teams to make sure customer needs are handled quickly and correctly Manage multiple customer requests throughout the day while staying organized and focused Follow agency procedures, carrier guidelines, and compliance expectations Create a strong customer experience that builds trust and long term relationships About Us Our company is a local Allstate Agency specializing in Home and Auto insurance products. We take our job seriously and tailor our clients policies to fit their needs. We care, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff work incredibly well as a team and always put the customer first. Apply to our team today!