Automotive Service BDC Representative Ford Leman Automotive Group is one of the largest volume Automotive Groups in Central Illinois. We are family owned since 1963 and are part of the Sam Leman Automotive Group consisting of 9 dealerships in 4 cities. We currently have an overall outstanding review based on satisfaction in customer service, quality of work, friendliness, pricing and overall experience. We are the preferred dealer Group in Central Illinois by our own customers. We believe that culture makes a difference. Our company's core focus is building relationships that last with our employees, customers, and community.

• Competitive pay plan based on experience Health, Dental and Vision insurance plans 401(k) retirement plan Paid Vacation and holidays Excellent training programs Opportunities for career advancement!
• Sundays off!
• Responsibilities -

Service BDC Representative:

Give new customers a great initial impression of the dealership Responsible for receiving incoming service calls Schedule service appointments for customers in our service department Answer inbound service calls Respond to and follow up on all customer Internet inquiries via email Make follow-up calls to customers. Interact with customers as well as with all dealership departments Candidates must be reliable and must report to work every day on time Qualifications -

Service BDC Representative:

Experience is preferred, but we are willing to train the right candidate Must be friendly and have a positive, professional attitude Must like talking on the phone and answering customers' questions about our extensive line of products Exceptional written and oral communication skills Great organizational skills The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers Committed to customer service and satisfaction Professional, well-groomed appearance Must be able to pass drug screen and background checks We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person