Front Desk Customer Service Representative Paradise Pet Hotel & Day Spa - Bloomington, IL Paradise Pet Hotel & Day Spa is looking for a friendly, dependable, and outgoing individual to join our Front Desk team! Our front desk is the first and last impression our clients have of Paradise, so we are looking for someone who genuinely enjoys working with people, communicates well, stays positive in a fast-paced environment, and makes every client feel welcome. This is much more than sitting behind a desk. Our front desk team stays busy helping clients, answering phones, checking pets in and out, communicating with our kennel, daycare, grooming, and management teams, and making sure our clients receive excellent service from the moment they walk through the door. Schedule We Are Hiring For We are currently looking to fill an afternoon/closing Front Desk shift.
Typical schedule:
Monday-Friday:
approximately 12:00 PM-6:00/6:30 PM One weekday off each week
Saturday:
6:00 AM-10:00
AM Sunday:
OFF Applicants should have consistent availability for this schedule. What We're Looking For The right person for this position is someone who: Is naturally friendly, welcoming, and comfortable talking with clients Greets and acknowledges every client who enters the facility Maintains a positive and professional attitude Can smile, make eye contact, and make clients feel comfortable Provides excellent customer service both in person and over the phone Can stay calm and organized when the front desk gets busy Is comfortable multitasking Communicates clearly with coworkers and clients Takes initiative instead of waiting to be told what needs to be done Is dependable and arrives to work on time Works well as part of a team Can accept coaching and feedback Understands that every client interaction matters Responsibilities Front Desk responsibilities include: Greeting and assisting clients Checking pets in and out for daycare, boarding, grooming, and other services Answering incoming phone calls Scheduling appointments and reservations Responding to client questions Reviewing pet and client information for accuracy Collecting and processing payments Communicating vaccine requirements and other facility policies Communicating with daycare, boarding, grooming, bathing, and management teams Keeping the front desk and lobby clean and organized Handling multiple clients, phones, and tasks during busy periods Providing clear information regarding reservations and services Helping create a welcoming and positive environment for every client Our Front Desk Standard At Paradise, our expectation is simple:
LOOK UP-SMILE- GREET-HELP
Every client should be acknowledged and treated as though we are genuinely happy to see them. We understand that everyone has difficult days, but professionalism, kindness, and a positive client experience are expectations of anyone working at our front desk. About Paradise Pet Hotel & Day Spa Paradise Pet Hotel & Day Spa is a busy pet care facility serving the Bloomington-Normal community. We provide daycare, boarding, grooming, bathing, and other pet care services. This can be a fast-paced environment, especially during holidays, mornings, afternoons, and other high-volume periods. We are looking for someone who enjoys staying busy and can remain calm, friendly, and organized even when several things are happening at once. Experience Previous customer service, reception, hospitality, veterinary, pet care, or front desk experience is helpful, but personality, dependability, communication skills, and willingness to learn are extremely important to us. Experience working with animals is a plus but is not required. What Success Looks Like in This Position A successful Front Desk team member: Notices when a client walks through the door Acknowledges them promptly Makes clients feel welcome Keeps a positive tone during busy periods Communicates well with the rest of the team Takes ownership when something needs to be handled Treats clients and coworkers respectfully Handles feedback professionally Helps maintain the level of customer service Paradise expects If you are outgoing, dependable, enjoy working with people and animals, and want to be part of a busy team, we would love to hear from you.
Job Type:
Part-Time 25-35 hours a week
Pay:
$16.00 an hour
Work Location:
In person -
Bloomington, Illinois Pay:
From $16.00 per hour Expected hours: 25.0 - 35.0 per week Application Question(s): A client walks in while you are already helping another client and the phone is ringing. What would you do first? This position requires greeting and acknowledging every client who walks through the door, even during busy periods. How comfortable are you with starting conversations, making eye contact, and welcoming people throughout your shift? When work becomes busy or stressful, what helps you keep a positive attitude around customers and coworkers? Are you consistently available to work approximately 12:00 PM-6:00/6:30 PM on weekdays, with one weekday off, Saturdays from 6:00 AM-10:00 AM, and Sundays off? During slower periods, how do you typically stay productive without being told what to do? Please give an example of how you would keep yourself busy at the front desk. This position involves being on your feet for most of the shift and frequently walking dogs back and forth between the lobby and kennel/daycare areas. Are you comfortable with a physically active workday that includes frequent walking, standing, and safely handling dogs of different sizes? What experience do you have handling dogs, especially larger or excited dogs, in a fast-paced environment?
