A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative (Contract to Hire or Direct Hire | Fully Onsite) Position Summary We are looking for a reliable and customer-focused Customer Service Representative to join our client on a Contract to Hire or Direct-Hire basis. This fully onsite role is ideal for someone who has prior experience providing customer service and order entry functions in a manufacturing environment.
Position Details Job Type:
Contract to
Hire or Direct Hire Hours:
Monday ??? Friday, 8AM-5
PM Pay Rate:
$25/hour
Work Environment:
Fully onsite
Benefits:
LHH offers a variety of benefits to our associates, based on employment type. Benefits can include medical, dental, vision insurance, paid sick leave, retirement savings, among others. Key Responsibilities Providing customer service via phone or email Performing customer order entry into ERP system Communicating with vendors for customer pricing quotes Liaising between warehouse, third party vendors, sales team, and customers Providing one call resolution for any customer concerns or inquiries Addressing customer concerns, related to product or shipment discrepancies Processing customer returns or exchanges as needed, assisting in filing claims for shortages or damages Qualifications include 2-3 or more years of experience in customer service/order entry Experience providing customer service in a manufacturing/production environment required Prior use of ERP/MRP systems; strong Excel skills Strong follow up skills, strong sense of urgency High energy individual, goal-oriented and takes ownership of order entry process
Pay Details:
$24.00 to $25.00 per hour Search managed by: Marissa Osorio Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for
Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
