A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Monday-Friday, 7:00 AM-3:30 PM; 100% onsite Benefits are available the 1st day of the month following 60 days of employment. The following benefits available are medical, dental, and vision
About The Company:
Our client is a global organization within the medical equipment and diagnostics industry. The company provides innovative products and solutions that support improved patient outcomes and serves customers across a broad international market. Employees work in a collaborative, professional environment with strong training and development opportunities.
Description:
The Customer Service Specialist will provide exceptional support to customers by coordinating orders, responding to questions, and helping resolve issues from initial request through fulfillment. This position is ideal for someone who is highly organized, comfortable working with technology, and able to manage multiple priorities in a fast-paced environment. A positive, professional attitude and strong attention to detail are essential. Bilingual candidates Italian, Spanish, or French are highly preferred.
Key Responsibilities:
Process customer orders accurately and monitor them through completion Coordinate projects, deadlines, and activities across multiple internal departments Assist with international shipping, export documentation, freight arrangements, and supply chain activities Respond to customer questions and concerns in a timely and professional manner Maintain consistent communication and follow-up with customers and internal business partners Prepare clear and professional business communications Navigate multiple technology platforms and business systems to complete daily responsibilities Partner with cross-functional teams to ensure customer needs are addressed efficiently Track open issues and follow through to resolution
Qualifications:
Must be available to work 7:00 AM-3:30 PM 2+ years of full cycle customer service experience with critical thinking and decision making. Experience in a manufacturing or product-based environment Strong computer skills and the ability to quickly learn new systems Experience with SAP, Salesforce, or another ERP/CRM platform is a plus Excellent written and verbal communication skills Strong organizational skills with the ability to prioritize competing responsibilities Comfortable communicating with customers, internal teams, and leadership
Additional Details:
100% onsite position Early morning schedule with consistent Monday-Friday hours Fast-paced environment requiring strong judgment, patience, and problem-solving skills Frequent collaboration with teams across different functions and locations Experience working with international customers or colleagues across time zones and cultures is strongly preferred Extensive training and onboarding provided
Perks:
Modern, newly renovated office environment Complimentary snacks and onsite café Friendly and team-oriented workplace Strong training and ongoing coaching Opportunities for professional development and career advancement Stable Monday-Friday schedule Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.
