Customer Service Representative

We are looking for a Customer Service Representative to join our team in Rosemont, Illinois in a Contract to Permanent role. This position is ideal for someone who enjoys helping customers, managing order details with accuracy, and keeping communication clear from initial request through final resolution. The person in this role will support a high-quality customer experience by coordinating with internal teams, responding promptly to questions, and ensuring orders move smoothly through the process.

Responsibilities:

• Respond to incoming customer calls and messages, routing requests appropriately and providing timely support.
• Enter customer orders accurately and confirm all information is complete before submission.
• Review order details carefully, including product information, quantities, and pricing, to ensure accuracy.
• Track orders throughout fulfillment and keep customers informed of progress, changes, or delays.
• Resolve customer questions and concerns related to order status, processing, and delivery expectations.
• Partner with internal operations and fulfillment teams to address order issues and remove processing obstacles.
• Research mismatches, missing details, or other order discrepancies and take corrective action as needed.
• Maintain clear records of customer interactions and recurring issues to support service improvements.
• Deliver courteous, attentive assistance throughout the full order lifecycle, from entry to resolution.