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Service Writer / Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Illinois data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,275 / year median in Illinois
+11% projected growth
Job Description
Service Writer / Advisor Gem City Tire East Peoria, IL Job Details Full-time $18
- $24 an hour 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Service writing Customer communication High school diploma or GED Driver's License Problem-solving Training & development Tire service Full Job Description Gem City Tire
- East Peoria, Illinois Gem City Tire is growing! We are searching for a Service Writer / Advisor for our East Peoria, Il location. If you are highly motivated, able to work independently and within a TEAM environment...…...we want to hear from you. A valid Drivers License is required. A Pre
- Employment Background Check and Drug Screen will be completed upon employment.
We Offer:
Competitive Wages. Bonus Potential. Medical, Dental & Vision Health Insurance. 401K. Paid Vacations and Holidays. Assist in the day to day activities of all service department employees. Assist in dispatching of fleet work and road calls accordingly. Process repair order paperwork from beginning to invoicing. Field incoming calls, road calls and take all necessary information. Contact customers for approvals and PO numbers as needed. 100% interface with customers. Customer Service is a priority. Assist with training and developing all Service Department employees. Assist in enforcing company policies, including accident and workers compensation packets. Maintain a clean and safe work environment inside and outside of the facility. Other duties as assigned by the General Manager
- Service Manager.
Qualifications:
Service Manager, Service Writer or Service Advisor experience is a plus. Commercial tire service industry experience is a plus. Retail tire experience is a plus. Transportation related work experience is a plus. Invoice
- billing experience is welcome.
Customer service skills are required. This position requires a High School Education or equivalent. Strong analytical and problem solving skills. Strong communication skills are a must. Working knowledge with Microsoft Word and Excel. Excellent people relations skills. As a Goodyear authorized dealer, Gem City Tire provides premium Goodyear Tires and a multitude of the finest tire related services available in the Midwest. From tires and retreading to alignment and wheel refinishing, Gem City Tire adds value through unparalleled service, TIA Certified Technicians and competitive pricing. Locations in Sharonville, Oh
- Columbus, Oh
- Dayton, Oh
- Indianapolis, In
- Plainfield, In
- Champaign, Il
- Peoria, Il
Job Type:
Full-time Job Type:
Full-time Pay:
$18.00
- $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
Experience:
Service writing: 2 years (Required)
License/Certification:
Driver's License (Required)
Work Location:
In person