Customer Service Representative
Job
Robert Half
Edwardsville, IL (In Person)
Full-Time
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Job Description
We are looking for a dedicated Customer Service Representative to join our team in Edwardsville, Illinois. This is a long-term contract position ideal for someone passionate about delivering exceptional service and ensuring customer satisfaction. You will play a key role in handling inbound and outbound calls, addressing customer inquiries, and maintaining accurate records.
Responsibilities:
- Respond to incoming customer calls with professionalism and efficiency.
- Provide detailed information and assistance to resolve customer inquiries.
- Handle order entry processes with accuracy and attention to detail.
- Manage both inbound and outbound calls to maintain seamless communication.
- Ensure customer requests are addressed promptly and appropriately.
- Maintain updated and precise records of customer interactions.
- Collaborate with team members to improve customer service practices.
- Adhere to company policies and procedures while interacting with customers.
- Identify opportunities to enhance customer satisfaction and retention.
- Escalate complex issues to the appropriate department when necessary.
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