Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Edwardsville, Illinois. This is a long-term contract position ideal for someone passionate about delivering exceptional service and ensuring customer satisfaction. You will play a key role in handling inbound and outbound calls, addressing customer inquiries, and maintaining accurate records.

Responsibilities:

• Respond to incoming customer calls with professionalism and efficiency.
• Provide detailed information and assistance to resolve customer inquiries.
• Handle order entry processes with accuracy and attention to detail.
• Manage both inbound and outbound calls to maintain seamless communication.
• Ensure customer requests are addressed promptly and appropriately.
• Maintain updated and precise records of customer interactions.
• Collaborate with team members to improve customer service practices.
• Adhere to company policies and procedures while interacting with customers.
• Identify opportunities to enhance customer satisfaction and retention.
• Escalate complex issues to the appropriate department when necessary.