Customer Service Support

Customer Service Support Elgin, IL Job Details Full-time $50,000 - $77,000 a year 1 day ago Qualifications KYC Performance dashboard reports Accounting systems Dashboard development Recycling Pricing Power BI Economics Data visualization software proficiency Client onboarding Inventory management Customer service Workflow management (operations management method) Bachelor's degree in finance Bachelor's degree in business NetSuite Inbound logistics Bachelor's degree in economics Finance Analysis skills Demand forecasting Bachelor's degree Decision making Supply chain analytics Business Supply Chain Management Entry level Bachelor's degree in supply chain management Under 1 year Excel data analysis Full Job Description Company Description Korea Zinc is the world's leading non-ferrous metal smelting company, processing over 1.2 million tons of 18 different metals annually, including zinc, lead, silver, indium, and other critical materials essential to advanced industries. With world-class refining technology and advanced environmental management systems, Korea Zinc delivers high-purity metals while minimizing the environmental footprint. The company is driving a shift towards a circular, low-carbon economy by focusing on renewable energy, green hydrogen, secondary battery materials, and resource recycling. Through these efforts, Korea Zinc strengthens global supply chain resilience and creates long-term sustainable value. Role Description This is a full-time on-site role for a Customer Admin located in the Elgin / Chicago Area. Fully own the day-to-day supply chain operations for key accounts, including KYC onboarding, logistic scheduling, customer Q&A, inbound paperwork, plant workflow management, settlement and billing, in a timely manner Support critical decision making such as procurement volume, pricing, warehouse coordination, demand forecast, agreement duration, etc. Develop and maintain dashboards, KPIs, and scorecards to monitor forecast accuracy, inventory health, and service levels Optimize workflow in internal ERP system, accounting system, as well as with external reporting Qualifications Bachelor's degree in Supply Chain Management, Business, Finance, Economics, or a related field 0-3 years of experience in account service, demand planning, supply chain analytics, or financial planning. Proficiency in Excel and experience with planning tools (e.g., Razor, NetSuite, Power BI). Strong analytical and quantitative skills; ability to synthesize data from multiple sources; strong attention to detail and analytical skills Knowledge and passion about recycling / circular economy / non-ferrous metal and related industries