Key Responsibilities:

Serve as the primary point of contact for customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction Build and maintain strong relationships with customers through consistent communication and support Assist customers with product information, order placement, and general inquiries Manage and process customer orders, ensuring accurate and timely data entry into the system Coordinate with production and logistics teams to support order fulfillment and on-time delivery Track and monitor orders, providing customers with updates on status and timelines Handle order changes, discrepancies, and issues promptly to ensure a smooth experience Provide administrative support including documentation, reporting, and internal coordination Maintain up-to-date knowledge of products, systems, and processes to effectively support customers

Qualifications:

2+ year of customer service, administrative support, or inside sales experience. Bachelor's degree preferred but not required Proficiency in Microsoft Office Suite Technical or mechanical aptitude is a plus Strong organizational skills with attention to detail Ability to build relationships and communicate effectively across teams Corporate Resources, on behalf of our client located in Elk Grove Village, IL is hiring a Customer Support & Administrative Coordinator. #IND1

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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