Insurance Customer Service Representative

at Express Employment Professionals in

Fairview Heights, Illinois, United States Job Description Location:

St.

Clair County, IL Pay Range:

$18/hr- $20/hr, BOE Higher pay available for candidates with insurance certifications

Position Overview:

We are seeking an enthusiastic and detail‑oriented Customer Service Representative (CSR) to join our insurance agency in St. Clair County. The ideal candidate will provide exceptional customer support, assist with policy service, and help maintain strong client relationships. Individuals with insurance certifications (such as P&C License, CSR designation, or related credentials) may qualify for pay above $20/hr.

Responsibilities:

Provide excellent customer service via phone, email, and in‑person interactions Assist clients with policy questions, billing inquiries, claims support, and coverage explanations Process policy changes, endorsements, cancellations, and renewals Maintain accurate customer records and documentation Communicate with carriers to obtain quotes, verify coverage, and resolve customer needs Support agency staff with administrative tasks and client follow‑ups Contribute to a positive and professional office environment To view full details and how to apply, please login or create a Job Seeker account