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Von Maur
CUSTOMER SERVICE COUNTER
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
CUSTOMER SERVICE COUNTER
Req #1712 Hickory Point Mall, 1350 Hickory Point Mall, Forsyth, Illinois, United States of America Apply Share Job Description Posted Friday, June 19, 2026 at 1:00 AM As a Customer Service Counter Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.WHAT YOU'LL DO
Own the customer experience- greet people sincerely, be friendly and thank every customer Answer a multi-line telephone
- assist customers or direct them to the appropriate area Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions Prepare, box, and wrap customer purchases and online orders for shipment Calculate service counter and store cash work
- prepare bank deposits Maintain a clean and organized department Be available to work on-site for day, evening, and weekend shifts
WHAT YOU CAN EXPECT
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account 401(k) retirement plan No extended holiday hours Promote from within philosophy- creates endless career opportunities!
ABOUT US
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally. The expected base wage for this position is $16.00- $18.