Inside Sales and Customer Service REM Inc - 3.7 Franklin Park, IL Job Details Full-time $22 - $25 an hour 23 hours ago Benefits Health insurance 401(k) Qualifications Managing customer accounts Pricing Email customer support Debt collection Phone communication Customer order taking Logistics customer service Shipment tracking for distribution operations Vendor coordination Managing clients in a customer support role Customer payment reminders Freight shipment tracking Sales quoting Customer engagement Cost estimate preparation Order tracking Order inquiry handling Customer interaction during outreach Sales follow-up Entry level Client interaction via phone calls Full Job Description

JOB DESCRIPTION

The Inside Sales / Customer Service position serves as a primary point of contact for customers. This role is responsible for supporting sales activities, managing customer inquiries, coordinating orders from placement through shipment, and ensuring a high level of customer satisfaction through timely communication and follow-up.

SHIFT:

1st Shift 7am-3:30pm

ESSENTIAL FUNCTIONS

Maintain direct contact with customers via phone and email. Respond to customer inquiries in a timely and professional manner. Track customer orders through the production shop and shipping stages. Provide customers with order updates when requested or when quoted schedules are revised. Coordinate with purchasing to order outside materials and services required to complete customer orders, including outside processing. Prepare customer quotes as required, ensuring appropriate pricing and sales margins. Assist with Accounts Receivable by following up on outstanding payments when terms are not met. Perform additional tasks assigned by management to support customer service, sales, or general office operations.

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Health insurance

Work Location:

In person