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Twisted Shifterz

Order Fulfillment/ Customer Service Specialist

Career Insights for Customer Service Representative (General)

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Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

NOW HIRING!
Twisted Shifterz, an American Made specialty products manufacturer in Fulton, IL now hiring in our order fulfillment/packaging and shipping/receiving department. Reliable candidate needs to have working computer experience and able to learn new programs quickly for both shipping and data entry. Attention to detail, ability to multi-task and being a fast learner are paramount here to assure the correct items are pulled, packaged and labeled correctly in finalizing orders including over a thousand SKUs which we ship both nationally and internationally to a large and growing customer list. This position also assists customers on the phone and in store with product and order questions. Full time Day shift hours Mon-Fri with great pay potential, health, vision and dental options, retirement and paid time off. Easy going, very busy work environment in a new air conditioned facility with numerous opportunities for advancement depending on skills. Reply with resume showing related experience and salary requirements. Qualifications
  • Proficiency in order fulfillment processes
  • Familiarity with shipping and receiving procedures
  • Strong attention to detail and accuracy in picking and packing orders
  • Basic math skills for inventory management
Job Type:
Full-time Pay:
$20.00
  • $25.
00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Experience:
Order fulfillment: 2 years (Required) Data entry: 2 years (Required) Shift availability: Day Shift (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance