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Greenup Automotive

Assistant Service Writer

Entry-Level JobVerifiedNo experience needed

Career Insights for Automotive Customer Service Representative

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Based on Illinois data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$54,275 / year median in Illinois

+11% projected growth

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Job Description

We need a reliable, organized, and customer-focused Assistant Service Writer to join our team. If you enjoy working with people, staying organized, and being part of a fast-paced shop environment, we'd love to hear from you!
Key Responsibilities:
Customer Intake:
Greet customers promptly and professionally, listen to their vehicle concerns, and accurately document issues for technicians. 
Repair Order Management:
Open and close repair orders, including entering VINs, mileage, and customer requests into shop management software. 
Communication Bridge:
Act as a liaison between customers and technicians, providing updates on repair status, delays, or additional recommended work. 
Estimating & Scheduling:
Assist with creating basic service estimates and scheduling appointments. 
Administrative Support:
Maintain organized customer records, process payments, and assist with parts ordering or inventory as needed.
What We Offer:
Starting Pay Rate:
$16.00 - $18.00  401(k)  Paid Time Off  Health Insurance  Monday-Friday only, NO Saturdays!
What We're Looking For:
Strong communication skills, attention to detail, basic computer proficiency, and a positive attitude. Automotive experience is a plus but not required—we're willing to train the right person. Stop by Greenup Automotive to pick up an application.
Pay:
$16.00 - $18.00 per hour
Benefits:
401(k) matching Health insurance Paid time off
Work Location:
In person