Customer Service Representative at Addison Group Customer Service Representative at Addison Group in Hanover Park, Illinois Posted in 1 day ago.

Type:

full-time

Job Description:

Job Title:

Customer Service Representative Industry:

Manufacturing Location (City, State):

Carol Stream, IL Assignment Type:

Contract-to-Hire Pay:

$19-23/hr Available shifts: Monday-Friday, 8-5 pm

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is hiring on behalf of our client, a growing organization seeking an enthusiastic and customer-focused professional to join their team. This is an excellent opportunity for someone looking to build their customer service career in a professional office environment. The company offers training and support to help the right candidate develop their skills and grow within the organization.

Job Description:

The Customer Service Representative will serve as a key point of contact for customers, assisting with questions, requests, order information, and general account support. The ideal candidate is friendly, dependable, organized, and eager to learn. This role is well suited for someone with customer-facing experience who is looking to transition into a professional office setting.

Key Responsibilities:

Respond to customer inquiries via phone, email, and other communication channels. Provide customers with accurate information regarding orders, products, services, and account details. Enter and update customer information and requests in internal systems. Process orders, requests, and basic account changes accurately and efficiently. Research customer questions and work with internal teams to resolve issues. Follow up with customers to ensure questions and concerns are fully addressed.

Qualifications:

High school diploma or equivalent required. Previous customer service, retail, hospitality, call center, or administrative experience preferred. Strong verbal and written communication skills. Comfortable speaking with customers and handling questions professionally. Basic proficiency with Microsoft Office, Outlook, and/or Excel. Strong attention to detail and organizational skills.

Perks:

Great opportunity to begin or grow a career in customer service. Excellent training and onboarding program. Supportive leadership and collaborative team environment. Opportunity for long-term growth and advancement. Professional office environment. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.