HVAC Dispatcher / Customer Service Representative Family Man Heating and Cooling Hoffman Estates, IL Job Details Full-time $15 - $18 an hour 1 day ago Benefits 401(k) matching Qualifications Managing customer accounts Dispatching Attention to detail HVAC Client interaction via phone calls Full Job Description Family Man Heating & Cooling - Hoffman Estates, IL Full-Time | In-Office Position Family Man Heating & Cooling is looking for a reliable and organized HVAC Dispatcher to join our growing team. This position plays a key role in keeping our technicians scheduled, supporting customers, and helping drive company growth.

Responsibilities:

Answer incoming service calls and schedule appointments Dispatch and coordinate daily schedules for technicians and installers Follow up with customers after service visits Contact maintenance members to schedule annual tune-ups Register equipment warranties accurately and on time Communicate with technicians throughout the day to ensure smooth operations Maintain accurate customer records in our scheduling system (Housecall Pro)

Qualifications:

Previous dispatch or customer service experience preferred Strong phone and communication skills Highly organized and able to multitask Comfortable working in a fast-paced environment HVAC experience is a plus but not required We are looking for someone who is proactive, detail-oriented, and takes pride in providing excellent customer service. Competitive pay based on experience. Opportunities for growth available.

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) matching

Work Location:

In person