Job Summary We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your energetic approach will ensure a positive experience by accurately assessing customer needs, providing clear explanations of services, and coordinating with technicians to deliver exceptional service. The ideal candidate will possess strong communication skills, automotive knowledge, and a passion for delivering outstanding customer satisfaction. This position offers an exciting opportunity to grow within a fast-paced, automotive environment dedicated to excellence. Responsibilities Greet customers warmly and professionally, establishing trust and rapport from the first interaction. Listen carefully to customer concerns and accurately document vehicle issues and service requests. Use estimating software to prepare detailed repair estimates, including parts, labor, and additional recommendations such as upselling services like tire rotation or brake repair. Communicate clearly with customers about required services, timelines, costs, and available options to ensure informed decisions. Coordinate with technicians to prioritize repairs and ensure timely completion of work while maintaining quality standards. Manage service writing tasks efficiently, including creating work orders, updating repair statuses, and closing out service tickets with detailed documentation. Handle cash transactions accurately and process payments securely while maintaining excellent client communication throughout the process. Qualifications Proven experience as a Service Advisor or in a similar auto service management role within a dealership or independent repair shop. Strong mechanical knowledge of automotive systems such as transmissions, suspension, oil changes, alignments, shocks & struts, brake systems, and tire services. Familiarity with automotive diagnostics tools and computer-aided vehicle damage estimating software. Excellent customer service skills with the ability to communicate technical information clearly and professionally. Experience with upselling additional services confidently while maintaining integrity and customer trust. Knowledge of automotive repair procedures including collision repair processes is a plus. Valid driver's license with a clean driving record; ability to drive company vehicles if required. Ability to handle cash transactions accurately and manage multiple priorities in a fast-paced environment. Join us in delivering top-tier automotive care by combining your technical expertise with exceptional client communication! This role is perfect for motivated individuals eager to advance their career in auto service management while providing outstanding experiences for our valued customers.

Pay:

$20.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off Professional development assistance

Work Location:

In person